Frequently Asked Questions
Everything you need to know about your Primrose pieces.
What materials are used in Primrose Jewellery?
Our pieces are crafted using high-quality materials including 18k gold vermeil, sterling silver, and ethically sourced gemstones to ensure lasting brilliance.
How should I care for my jewellery?
To maintain shine, avoid contact with perfumes, lotions, and water. Store your pieces in the provided Primrose pouch in a cool, dry place.
How long does shipping take?
Standard shipping typically takes 3-5 business days within the country. International orders may take 7-14 business days depending on the destination.
What is your return policy?
We offer a 30-day return policy for most items in their original, unworn condition. Please note that for hygiene reasons, earrings are non-returnable.
Do you offer a warranty on your products?
Yes, all Primrose Jewellery comes with a 12-month warranty covering any manufacturing defects from the date of purchase.
Can I track my order?
Once your order has been dispatched, you will receive a confirmation email containing a tracking link to monitor your delivery's progress.